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Training Consultancy • Training Courses • Self Study Workbooks • eLearning
Training Courses
Our range of tried and tested training courses have
been designed with learners and organisation needs at their heart. If you
are looking for a cost effective way to maintain the development of your staff
then we offer solutions for organisations of all sizes.
Group sizes can be from 4 -12
delegates to maximise learner involvement and range from 1/2 day to 3 days in
duration.
Each of our courses can be tailored to meet
the needs of your organisation. The materials can be adapted to include your
logo and/or message.
On each course description there is
a list of related courses and the benefits of the course.
Our courses are delivered in English and can be delivered in the United Kingdom, Europe and America.
If you require courses delivered outside these areas
contact us for details
For more information about our
Training Courses follow the links below or to the left or to make an enquiry
Email us
Course:
Interview Skills
Duration:
3 Days
Who should
attend?
People responsible for Recruiting staff
Course Aim
To provide delegates with the confidence to interview potential employees
fairly and within current legislation.
Objectives
By the end of this course delegates will be able to
· Write
a Job Description, Person Specification
and Job Advertisement
· Implement
key employment legislation
affecting recruitment and selection
· Ask
effective questions
· Conduct
a 30 minute recruitment interview
Course:
Appraisal Interviewing
Duration 1 Day
Who is it for?
Managers, Team leaders and Supervisors who appraise their teams
Aim
To provide you with appraisal interviewing skills
Objectives
By the end of this course you will be able to
· Explain
the purpose of Appraisals
· Explain
the different types of appraisal systems
· Demonstrate
equality during an Appraisal Interview
· Conduct
an effective Appraisal Interview
Course:
Training Needs Analysis
Duration:
1 Day
Who is
it for?
Managers, Supervisors and Trainers that identify
development needs for employees. If you carryout Appraisals then Training
Needs Analysis will enhance this process.
Aim
To enable you to carry out a Training Needs
Analysis
Objectives
By the end of this course you will be able to:
· Describe the
approach and techniques
required in analysing organisational, job and
individual training needs
· Plan, prepare
and agree an analysis with
management
· Carry out a
Training Needs Analysis
Course:
Time Management
Duration:
1 Day
Who is it for?
Anyone who wishes to enhance their time management skills or to develop
skills to manage their time more effectively
Aim
To provide delegates the tools to manage their time more constructively
Objectives
By the end of the course delegates will be able to
· Demonstrate
how to prioritise your workload
· Explain how to
delegate
Course:
Customer Service
Duration:
½ Day
Who is it for?
Everyone that deals with customers or who provides a service to someone
Aim
To provide improved Customer Service to both internal and external customers
Objectives
At the end of this workshop you will be able to:
· Identify
your customers
· Take
responsibility for your customer
· Demonstrate
effective communication when
dealing with customers
· Explain
the difference between good and bad
customer service
Course:
Managing Poor Performance
Duration: ½ Day
Who is
it for?
Managers and Supervisors to enable them to manage their teams effectively
Aim
To provide Managers the tools and knowledge to recognise and deal with Poor
Performance
Objectives
By the end of this course you will be able to
· Explain
what constitutes ‘Poor Performance’
· Describe
the steps you need to follow to
Manage Performance
·
Explain the difference between Misconduct
and Poor Performance.
Course:
Designing and Delivering Training
Duration: 3
Days
Who is
it for?
Train the Trainer is designed for people who deliver training regularly or
have an element of training or instruction in their roles.
Aim
This course is designed to help you gain confidence in delivering training
professionally and effectively
Objectives
At the end of this course you will be able to:
· Demonstrate
the qualities of an effective
trainer
· Explain
the learning cycle and how adults learn
· Develop
SMART objectives and produce a lesson plan
· Evaluate
courses and yourself effectively
· Use
visual aids appropriately
· Give
and receive feedback
Course: Communication
Skills Duration:
½ Day
Who
is
it
for?
Anyone that communicates with colleagues, customers and
suppliers to enhance their communication skills to improve their interactions
Aim
To
assist in the development of greater communication skills that will facilitate
greater team working and face to face relationships in the work place and
beyond.
Objectives
At the end of this course you will be able to:
· Demonstrate
good questioning techniques
· Explain
the barriers to listening
· Show
appropriate body language when
listening and questioning
· Recognise
different communication styles
· Apply
different communication styles to
different situations
· Explain
the difference between effective and
ineffective communication
Course: Presentation Skills
Duration:
1 Day
Who is it for?
Sales people, people who have to speak to groups of
people and anyone that has to present ideas to a panel
Aim
The purpose of this course is to provide you with the
necessary skills to present confidently and effectively.
Objectives
At the end of the course you will be able to:
·
Identify effective communication styles
when
delivering a presentation
·
Demonstrate appropriate use of visual
aids
·
Explain the purpose of visual aids
·
Explain how to conquer your nerves
Course: Diversity and
Equality
Duration:
½ Day
Who is it for?
Diversity is
inclusive not exclusive and everyone should attend to understand the
impact of their behaviour on others.
Aim
To
give you the knowledge and confidence to talk about Diversity to a
mixed group of employees.
Objectives
By
the end of this course you will be able to
·
Explain
the difference between Equal
Opportunities and Diversity
· Explain
the legal implications of Diversity
· Discuss
a range of Diversity issues with
groups.
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